Deliveries and Returns 

Delivery Charges

All parcels will be sent to a  Parcel Access Point location, local businesses closest to the delivery postcode  

Collect them when it suits your schedule.

You’ll know that your parcel is secure and, with locations open during weekend and evening hours, you won’t have to rush or wait in 

If you wish to have parcels delivered to your address

Please add a note in the shopping cart 

The following delivery charges are added in the cart to your orders and are charged at cost value

Weight                      Cost

0.5KG to 2KG           £3.00

2KG to 6KG              £6.00

6KG to 9KG               £8.00

9KG to 20KG             £10.00

Small Pallet              £25.00

Cancellation and Returns 

You have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive your goods, Such notice may be given by emailing to returns@porcelainperfection.co.uk

You then have a further 14 days from the date you notified ourselves of your cancellation to return the goods 

If you cancel the order you will need to arrange to send the goods back to us at Izotex 1a Central Road Dartford DA4 5DF, 

  • The goods that are being returned must reach us within 14 days and be in a saleable condition

  • All products that are returned must be carefully repackaged in their original packing

  • We cannot be liable for damages to products damaged being returned  back to us

  •  We recommend sending items using services that provide proof of delivery and insurance

 

​We will reimburse you for any returned goods without delay and in any event not later than 5 days after the day that we either receive the  goods back from you and checked that their of suitability of resale.

  • Except where the goods are returned because they are either faulty or the wrong product  in which case we will refund any reasonable costs you incur in returning the goods to us

  • We will make the reimbursement using the same means of payment as you used for the initial transaction

  • Standard delivery charges will be refunded along with the price paid for the goods cancelled 

  •  Any surcharges for express or upgraded delivery options selected by the customer will not be refunded.

  • Any products returned to us damaged will be deducted from the reimbursement. [We will supply photographic proof within 48 hours of the return for yourselves to pursue compensation from your designated carrier]

 

​After 14 Calendar days what you may view as a cancellation becomes a return and as such a notice may be given by emailing to returns@porcelainperfection.co.uk 

  • the goods that are being returned must reach us within 14 days and be in a saleable condition

  • All products that are returned must be carefully repackaged in their original packing

  • We cannot be liable for damages to products damaged being returned  back to us

  •  We recommend sending items using services that provide proof of delivery and insurance

  • We may make a deduction from any reimbursement to you for any loss in value of the goods supplied If the loss is due to any unnecessary  handling of the goods by you​rself 

  • We  impose a time limit for returning non-faulty products at 28 days after the initial end of the cancellation period of 14 days 

​As a consumer you will always have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by this returns policy. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office

© 2020 by Izotex Waterproofing Membranes 

Porcelain Perfection Ltd              Company Number 10729820                   Vat Number 266820976

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